Planning and Conducting Product Recalls

Planning and Conducting Product Recalls

(Webinar length:  1h 23m)


As your Company continues to grow, the potential for “crisis issues” to occur grows proportionally. The concern for food safety to your customers and employees must be a constant focus for all operators in the system. Ultimately, how well your Company manages crisis situations will determine how your Company brand is perceived in the public’s eyes and how well it succeeds in today’s highly competitive marketplace.

Product recalls are almost impossible to prevent. However, by having an effective product recall program in place, your team can manage a crisis situation appropriately with the necessary response actions, protect the health and safety of your customers and employees, comply with the regulatory requirements/laws, and protect the image and reputation of the Company and its products.

With an effective crisis management program in place, quality and risk management becomes an integral part of your strategic plan. You can then say, “It pays to be pro-active.”

Learning Objectives:

  • Understand why your Company should have Crisis Management and Product Recall Plans
  • Help to develop an effective crisis management program for product recovery and product recall
  • Understand the key steps in product recall/recovery
  • Understand the role and responsibilities of crisis team members
  • Understand the difference between product recovery vs. product recall and their classification
  • Understand the trickledown effects of product recall based on a real-life example
  • Understand best practices for effective crisis communication


Who will benefit:

  • Owners/partners
  • Executive team members
  • Quality Assurance/Quality Control management team
  • General Managers
  • Plant Managers
  • Operations/Production Managers
  • Any management team responsible for developing and executing a Crisis Management Plan for Product Recall/Recovery
  • Public Affairs/Communication team
  • Sales and Marketing Management team
  • Supply Chain Management team


Presenter--Angeline Benjamin

Angeline Benjamin is the President of B & B Food Safety Solutions, a food safety consulting firm. She has been in the quality assurance and food safety business for over 30 years. 

Angeline began her quality assurance career at Hunt-Wesson Foods. She then worked for Denny’s and Carnation. She spent over 20 years with Taco Bell, a division of Yum! Brands. While there, she developed and implemented food safety training and certification for restaurant management; served on the regulatory committee that promoted food safety; developed and managed the food safety and quality restaurant audit system; led and managed the Taco Bell Crisis Management Program; acted as the food safety officer for Taco Bell division in which she provided food safety expertise and regulatory requirements for Taco Bell operations and the Restaurant Support Center.

  • Item #: 0327dRecall
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Price $289.00